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PRIVACY POLICY

Last Updated: September 9, 2026

Brookhaven Therapy (“Brookhaven Therapy,” “we,” “us,” or “our”) respects your privacy and is committed to protecting information you provide through our website, www.brookhaventherapyfl.com, and any related webpages or subdomains (collectively, the “Website”).

This Privacy Policy explains how we collect, use, disclose, and protect information collected through the Website. This Privacy Policy applies to information collected through the Website and does not replace or modify our Notice of Privacy Practices, which describes how we use and disclose protected health information (“PHI”) in connection with providing behavioral health services.

If you are a current or prospective therapy client, please review our Notice of Privacy Practices for additional information regarding your health information and privacy rights.

1. Information We Collect

Information You Provide Directly

Depending on how you interact with our Website, you may voluntarily provide information such as:

  • Your name

  • Email address

  • Telephone number

  • Preferred method of contact

  • Information you provide when requesting information about our services

  • Information submitted through a contact or consultation request form

  • Scheduling information

  • Information necessary to respond to your inquiry

  • Other information you voluntarily choose to provide

We ask that you do not submit detailed or sensitive information about your mental health, diagnosis, treatment history, medications, trauma history, or other confidential health information through a general website contact form or email unless specifically instructed to do so through a secure, HIPAA-compliant communication system.

Information submitted through a website form may be accessible to the website provider or other service providers used to operate the Website. For this reason, please limit the information you include in general website inquiries to what is reasonably necessary for us to respond to you.

Information Collected Automatically

When you visit the Website, certain technical information may be collected automatically, depending on the Website's configuration and the services we use. This information may include:

  • Internet Protocol (IP) address

  • Browser type and version

  • Device type

  • Operating system

  • Date and time of your visit

  • Pages viewed

  • General information about how you interact with the Website

  • Referring website or webpage

  • Other technical information necessary to operate, maintain, and secure the Website

This information is generally used to operate, maintain, secure, and improve the Website.

2. Cookies and Similar Technologies

The Website may use cookies and similar technologies to support basic website functionality, remember preferences, improve website performance, and understand general website usage.

Cookies are small data files stored on your device when you visit a website.

The types of cookies that may be used include:

  • Essential cookies, which are necessary for certain Website functions;

  • Functional cookies, which may remember preferences or settings; and

  • Analytics cookies, if applicable, which may help us understand general Website traffic and usage.

We do not use the Website to intentionally collect or share sensitive health information for behavioral advertising or targeted advertising purposes.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the Website.

3. How We Use Information

We may use information collected through the Website to:

  • Respond to inquiries and requests for information;

  • Communicate with prospective or current clients;

  • Provide information about our counseling services;

  • Facilitate appointment requests or scheduling;

  • Operate and maintain the Website;

  • Improve the Website and user experience;

  • Maintain the security of the Website;

  • Detect, prevent, or address fraud, abuse, or security issues;

  • Comply with applicable laws and legal obligations; and

  • Carry out other purposes disclosed at the time information is collected or otherwise permitted by law.

If information constitutes protected health information under HIPAA, our use and disclosure of that information will be governed by applicable HIPAA requirements and our Notice of Privacy Practices.

4. Protected Health Information and HIPAA

Brookhaven Therapy is committed to protecting the privacy of health information in accordance with applicable law.

Our Website Privacy Policy and our Notice of Privacy Practices serve different purposes.

The Notice of Privacy Practices describes how Brookhaven Therapy may use and disclose protected health information in connection with providing behavioral health services and describes your rights regarding that information.

This Website Privacy Policy primarily addresses information collected through the public-facing Website.

Please do not use a general website contact form, standard email, or other non-secure website communication method to send detailed confidential health information unless we have specifically instructed you to do so.

For information regarding your rights under HIPAA and our obligations concerning protected health information, please review our Notice of Privacy Practices.

5. How We Share Information

We may share information collected through the Website with service providers that assist us in operating our business and Website, when appropriate and permitted by applicable law.

Depending on the services we use, these providers may include:

  • Website hosting and website management providers;

  • Scheduling and appointment-management providers;

  • Electronic health record or practice-management providers;

  • Secure communication providers;

  • Email service providers;

  • Payment processors;

  • Information technology and security providers; and

  • Other service providers necessary to operate our practice or Website.

We seek to use service providers that maintain appropriate safeguards for the information they process on our behalf.

When a service provider receives protected health information on our behalf and is required to do so under HIPAA, we will take appropriate steps required by HIPAA, which may include entering into a Business Associate Agreement (“BAA”) where required.

We may also disclose information when required or permitted by law, including when necessary to comply with a subpoena, court order, legal process, or other lawful request.

We do not sell your personal information.

We do not use or disclose protected health information for advertising or marketing purposes except as permitted by applicable law and, when required, with your written authorization.

6. Website Analytics and Third-Party Technologies

We may use limited analytics or website-performance technologies to understand general Website traffic and improve the Website.

We take steps to configure such technologies in a manner that minimizes the collection or disclosure of sensitive information.

We do not intentionally configure advertising or tracking technologies to collect or disclose confidential therapy information for targeted advertising.

Because third-party technologies and Website configurations may change over time, the specific technologies used on the Website may also change.

Before adding analytics, advertising, scheduling, chat, forms, or other third-party technologies that may collect information from visitors, we will evaluate their privacy and security implications and, when applicable, whether a Business Associate Agreement or other HIPAA safeguards are required.

7. Information Submitted Through Contact Forms

If you submit a contact or consultation request through the Website, we may receive the information you provide in order to respond to your request.

Please do not include detailed medical, mental health, or other highly sensitive information in a general contact form.

A contact form is intended for general inquiries and initial communication rather than the transmission of a complete clinical history.

Once an individual becomes a client, information collected and maintained as part of the individual's clinical record is subject to applicable privacy laws and our Notice of Privacy Practices.

8. Scheduling and Other Third-Party Services

We may use third-party services to assist with scheduling, communication, payment processing, electronic health records, telehealth, or other practice-management functions.

When you interact with a third-party service through our Website, that service may collect information according to its own privacy policy and terms of use.

Where a third-party service handles protected health information on our behalf and HIPAA requires a Business Associate Agreement, we will take appropriate steps to establish that relationship.

We encourage you to review the privacy policies of third-party services before submitting information through those services.

9. Payment Information

If payment information is collected through the Website or through a linked payment service, payment information may be processed by a third-party payment processor.

We generally do not store complete credit or debit card information on our own Website servers.

Payment processors may collect and process payment information according to their own privacy policies and terms.

10. Email Communications

If you provide your email address to request information or communicate with Brookhaven Therapy, we may use your email address to respond to your request or communicate with you regarding services you have requested.

We may also send administrative communications related to scheduling, services, or our business relationship.

We do not use protected health information for marketing purposes except as permitted by applicable law and, when required, with your written authorization.

You may unsubscribe from non-essential marketing communications by using the unsubscribe option included in those communications.

Please be aware that ordinary email may not provide the same level of security as a secure client portal or other HIPAA-compliant communication method. Please avoid sending detailed confidential health information through ordinary email unless specifically instructed to do so.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, use, alteration, or disclosure.

No method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.

Accordingly, while we take reasonable precautions to protect information, we cannot guarantee the absolute security of information transmitted through the Website.

Information maintained as protected health information is subject to the security and privacy requirements applicable to such information.

12. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, to comply with applicable legal and professional obligations, to resolve disputes, and to enforce our agreements.

Information contained in a clinical record may be subject to separate legal, regulatory, and professional record-retention requirements.

Accordingly, we do not promise that all information can be deleted upon request.

Requests concerning access to, amendment of, or other rights relating to protected health information should be directed to Brookhaven Therapy in accordance with our Notice of Privacy Practices.

13. Children's Privacy

Our Website is primarily intended for adults seeking information about counseling services.

However, Brookhaven Therapy may provide counseling services to children, adolescents, or families when clinically appropriate.

We do not knowingly use the Website to collect unnecessary personal information from children.

If a parent or legal guardian submits information regarding a minor in connection with requesting services, that information will be handled in accordance with applicable law and our professional and privacy obligations.

14. Third-Party Websites

The Website may contain links to third-party websites, resources, or services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

When you leave our Website and visit a third-party website, we encourage you to review that website's privacy policy and terms of use before providing information.

15. Social Media

Brookhaven Therapy may maintain social media accounts or provide links to social media platforms.

Please understand that communications through public social media platforms are not considered confidential therapy communications.

We encourage you not to disclose private or confidential health information through public comments, direct messages, or other social media communications.

Interactions with Brookhaven Therapy's social media pages may also be subject to the privacy policies and terms of the applicable social media platform.

16. Your Privacy Choices

Depending on the type of information involved and applicable law, you may have choices regarding the collection and use of your information.

You may:

  • Choose not to submit information through the Website;

  • Disable certain cookies through your browser settings;

  • Decline to provide optional information;

  • Unsubscribe from non-essential marketing communications; and

  • Contact us with questions about our privacy practices.

If you are a client or your information constitutes protected health information, additional rights may apply under HIPAA and other applicable laws. Please refer to our Notice of Privacy Practices for information regarding those rights.

17. State and Federal Privacy Laws

We comply with applicable federal and state privacy laws governing the information we collect and maintain.

Where a state or federal law provides greater privacy protections than those described in this Website Privacy Policy, we will comply with the applicable legal requirements.

Nothing in this Privacy Policy is intended to limit any rights you may have under applicable law.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Website, services, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to periodically review this Privacy Policy for the most current information regarding our privacy practices.

19. Contact Us

If you have questions about this Website Privacy Policy or our privacy practices, please contact:

Brookhaven Therapy
Website: www.brookhaventherapyfl.com
Email: hello@brookhaventherapyfl.com
Phone: (813) 333 - 9429
Mailing Address: 2837 1st Ave N., ST. Petersburg, FL 33713

For questions or complaints regarding protected health information or HIPAA rights, please refer to our Notice of Privacy Practices or contact us using the information above.

You may also have the right to file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights.

20. Notice of Privacy Practices

Our Notice of Privacy Practices provides additional information regarding how Brookhaven Therapy may use and disclose protected health information and describes your rights regarding your health information.

Notice of Privacy Practices

If you are seeking therapy services, we encourage you to review our Notice of Privacy Practices before beginning services.

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